Last Updated: 9 August 2025

At SUGOU Consulting, we strive to provide the highest quality consultation and advisory services to our clients. This Refund Policy outlines the terms under which a refund may be granted.

1. Service Nature

Our services involve time, expertise, and personalized consultation. As such, refunds are generally not applicable once the service has been delivered, unless otherwise stated in a written agreement.

2. Eligibility for Refund

Refunds may be considered only in the following cases:

  • Payment was made in error or charged multiple times.

  • The scheduled consultation was canceled by us and no alternative date/time was provided.

  • A written service agreement explicitly allows for a refund under specific conditions.

3. Non-Refundable Cases

We do not provide refunds in the following situations:

  • Client cancels after the consultation has been provided.

  • Dissatisfaction based on personal expectations not aligned with agreed service scope.

  • Failure to attend a scheduled consultation without at least 24 hours’ prior notice.

  • Work or reports already initiated or delivered.

4. Rescheduling Instead of Refund

If you are unable to attend your booked session, you may request to reschedule at least 24 hours in advance. Rescheduling is subject to consultant availability.

5. Refund Processing

If your refund request is approved:

  • Refunds will be processed within 7-14 business days.

  • Refunds will be made to the original payment method used.

6. How to Request a Refund

To request a refund, contact us with your payment details, reason for the request, and proof of payment at:

📧 support@sugouconsulting.com
📞 020-48606019

7. Policy Updates

We may update this Refund Policy from time to time. Updates will be effective immediately upon posting on our website.

Refund Policy

We generally do not issue refunds. If you are unhappy with the results of your learning please contact us and we will work with you until the results are satisfactory. We may issue a credit in certain instances (for example SUGOU CONSULTING not initiated services refining digital marketing campaign.) Please contact us if you have any issues and we’ll do our best to make sure you are satisfied.

Privacy Policy

SUGOU CONSULTING takes great pride in meeting or exceeding customer expectations. We believe strongly in protecting our customers’ information and privacy. Any information you provide is kept in confidence and is secure. We only use your information to conduct our regular business. We do not sell or share our customers’ personal information with advertisers or anyone else. In order to best serve you and allow you to use the powerful features of this website, we collect and use some information about you as described below.

What information do you collect?

As with other sites, we collect information that is typed into forms on the site such as name, address, phone number, product selections, credit card information, etc. We also collect some technical data that your browser shares with us, as it automatically does with all the websites you visit. This information helps us to continually improve the design of our site and allows us to make changes based on your computer operating system, browser, and other technical information. We do not share any of your private information with anyone else. We do not sell or rent your name or personal information with any other group. See the following questions for more details.

Does SUGOU CONSULTING use Cookies?

Yes. Cookies are nothing more than small text files that store information you have already entered into our website. While you use SUGOU SERVICES, we store identifying information on some of the settings you have chosen as well as other useful information so that you do not have to retype information when you return. None of this information is shared with anyone else.

How does SUGOU CONSULTING protect my information?

We take all necessary precautions when sending your information across the Internet and storing it on our servers. Protecting the safety of your credit card information is very important to us. We use industry standard Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it’s a sophisticated method of scrambling data as it travels from your computer to our website’s servers. We also use industry standard encryption when storing that sensitive information on our servers.

How do I know my credit card information is secure?

To confirm that you are accessing our secure server when submitting personal financial information, look at the lower right portion of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or navigation search box of your browser. If you have accessed a secure server, the first characters of the address in that line should have changed from “http” to “https”.

Does SUGOU CONSULTING store my credit card information?

No. SUGOU CONSULTING does not keep your credit card number on file. Razor Pay Gateway and SBI / HDFC Payment Gateway, Stripe, Pay Pal or any gateway associated with SUGOU our payment processor, is a validated Level 1 PCI DSS Compliant Service Provider. They use an innovative and powerful technology that allows SUGOU SERVICES to accept payments via our website or over the phone without ever having to ‘handle’ sensitive card holder information.

Does SUGOU CONSULTING share my information with anyone else?

No. Any information you provide is kept in confidence and is secure. We only use your information to conduct our regular business. We do not sell or share our customers’ personal information with advertisers or anyone else.

Legal : Subject to Pune Jurisdiction | Paid Fees Non-Refundable Protocol